We organised work and requests in an NPD department
The challenge
The NPD department handled many kinds of work, but nobody had a clear overview of priorities, statuses, responsibilities or workload.
What we did
Our PM joined the department’s daily work, organised priorities, introduced regular status updates and reporting, and trained team leads. The system was a tool rather than the goal. In this case, we built it in Smartsheet.
The result
Managers gained a clear picture of the department’s work, and trained leads now maintain the approach without our involvement.
